Orange County Convention Center | Orlando, Florida | May 5 – 7, 2015


SAP.com | ASUG.com

Registration

Housing Policy

HOTEL RESERVATIONS


All hotel reservations must be made on-line after completing the on-line registration form. In order to take advantage of the discounted hotel rates, you must be registered for SAPPHIRE NOW and ASUG Annual Conference. The link to book housing is available on the registration acknowledgment page, as well as by re‑accessing an existing registration.

HOUSING RESERVATION DEADLINE


SAP and ASUG hotel blocks fill up quickly so we strongly encourage you to reserve your hotel room early in order to be given the opportunity to book at the conference hotels. Discounted hotel rates, based on hotel availability, will be available until Thursday, April 23, 2015 OR until the official conference hotel blocks are filled.

HOUSING DEPOSIT POLICY


All reservations require a credit card guarantee. You will be asked for a credit card when you arrive at the hotel as your final method of payment.

HOTEL CHANGES AND CANCELLATIONS


Purchasing and fees for the conference and hotels are managed independently. Changing or cancelling a conference registration will not alter or cancel a hotel reservation. Changes or cancellations to an existing hotel reservation can be made on-line by using the Access My Registration function and selecting "Book/Modify My Hotel." You will need the guest last name and corresponding acknowledgement number of the hotel reservation to log in; this information can be found on your hotel acknowledgement e-mail. An automatic response will be sent to the e-mail address on file. Please keep this e-mail for your records. For additional assistance, please contact housing for SAPPHIRE NOW and ASUG Annual Conference at sapandasug@conferencedirect.com. Please note that changes to an existing hotel reservation are subject to availability.


After Thursday, April 23, 2015, please contact your hotel directly for changes and cancellations.


All hotel cancellations must be received three (3) business days prior to arrival to avoid a cancellation fee of one night's room and tax charged to the credit card on file.


All hotel cancellations made within three (3) business days of arrival will result in a cancellation fee of one night's room and tax charged to the credit card on file. Failure to check in to the hotel on the designated arrival date will also result in a one night's room and tax charge to the credit card on file and the remaining nights of the reservation will be cancelled. SAP and ASUG will not be responsible for any no show charges or cancellation fees.

HOUSING CONTACT


Questions concerning event housing should be directed to SAPPHIRE NOW and ASUG Annual Conference housing:

  • E-mail: sapandasug@conferencedirect.com
  • Phone: +1 (866) 557-0939
  • Int'l phone: +1 (980) 201-8774
  • Hours of operation: 8:30 a.m. - 9:00 p.m. EST, Monday – Friday

For 2015, SAP and ASUG have partnered with ConferenceDirect to provide housing reservations and customer service for our program.


HOTEL RESERVATION ALERT


Please note that several unaffiliated wholesale hotel and travel groups have been soliciting both current and former exhibitors. Unofficial companies may be offering discounted or wholesale hotel pricing for SAPPHIRE NOW and ASUG Annual Conference. Neither SAP nor ASUG can verify the authenticity of such companies or their representations, and will not be able to provide a resolution to issues related to reservations made via these agencies.


You will be given an opportunity to book your hotel immediately after submitting your online registration. SAP and ASUG have contracted with ConferenceDirect to provide housing reservations and customer service for our 2015 program. Feel free to contact them at (866) 557-0939 (International +1-980-201-8774) from 8:30 a.m. – 9:00 p.m. ET or via e-mail at sapandasug@conferencedirect.com if you have any questions about the booking of your hotel reservation.


See the list of official conference hotels.