REGISTRATION CANCELLATION AND REFUND POLICY
A US$350 service charge applies to all registration cancellations submitted in writing and received on or before Friday, April 6, 2012 at 5:00 PM PDT. A registrant must provide the registration confirmation number and submit a written cancellation request either via e-mail to payments@sapandasug.com or faxed to 413-653-9014. SAP and ASUG will not accept a cancellation request over the telephone.
SAP and ASUG will not issue refunds on cancellations received after Friday, April 6, 2012 at 5:00 PM PDT.
Conference no-shows are ineligible for a refund.
Registration cancellations or substitutions will not automatically update your hotel reservation. Changes or cancellations to an existing hotel reservation can be made on-line by using the Access My Registration function and selecting "Book/Modify My Hotel". You will need the last name and the reservation number of the hotel reservation to log in – this information can be found on your hotel confirmation e-mail. An automatic response will be sent to the e-mail address on file. Please keep this e-mail for your records. For additional assistance, please contact SAPPHIRE NOW and ASUG Annual Conference housing at sapandasug@tphousing.com.
All cancellations must be received three days (72 hours) prior to arrival to receive a full refund of the deposit. Refunded credit card deposits will appear on your next credit card statement.
All cancellations made within three days (72 hours) of arrival will forfeit the deposit. Failure to check into the hotel on the designated arrival date will also result in a forfeiture of the deposit and the remaining nights of the reservation will be cancelled. SAP and ASUG will not be responsible for any lost deposits.
SUBSTITUTION POLICY
Substitutions will be permitted only if you are substituting your registration with someone from the same company. There is no fee for name-change substitutions, as long as no payment information is changed. A $US150.00 administrative fee will apply to any substitutions requiring updates to payment information. Please e-mail payments@sapandasug.com to request a substitution.
Registration cancellations or substitutions will not automatically update your hotel reservation.
Changes or cancellations to an existing hotel reservation can be made on-line by using the Access My Registration function and selecting "Book/Modify My Hotel". You will need the last name and the reservation number of the hotel reservation to log in – this information can be found on your hotel confirmation e-mail. An automatic response will be sent to the e-mail address on file. Please keep this e-mail for your records. For additional assistance, please contact SAPPHIRE NOW and ASUG Annual Conference housing at sapandasug@tphousing.com.
All cancellations must be received three days (72 hours) prior to arrival to receive a full refund of the deposit. Refunded credit card deposits will appear on your next credit card statement.
All cancellations made within three days (72 hours) of arrival will forfeit the deposit. Failure to check in to the hotel on the designated arrival date will also result in a forfeiture of the deposit and the remaining nights of the reservation will be cancelled. SAP and ASUG will not be responsible for any lost deposits.
BUY 7, GET 8 GROUP DISCOUNT PACKAGE RULES
Buy 7, Get 8 package participants should NOT register independently. Instead each participant should wait to receive an invitation-to-register e-mail from the lead registrant. If a Buy 7, Get 8 package participant registers on their own, they will be required to cancel their own registration and pay the US$350 service charge before they can register under the Buy 7, Get 8 package.
Only paid registrations qualify for this promotion. This promotional offer cannot be used in conjunction with any other discounts or promotions. SAP employees are not eligible to participate and/or purchase registrations for this promotion.
All eight registrants must be employed by the same company and possess the same e-mail address domain. One lead registrant must take responsibility to purchase the Buy 7, Get 8 package.
We accept three forms of payment: credit card, company check, and wire transfer. We cannot accept purchase orders as payment. No exceptions. Once we receive full payment, we will provide the lead registrant with a Buy 7, Get 8 invitation console. Each invitation console permits a maximum of eight registration entries. Each registrant must complete his/her own registration.
Unused Buy 7, Get 8 registrations are forfeited and ineligible for a refund. No exceptions.
Companies that do not renew their ASUG membership will be charged the difference between the non-member and ASUG member rate. If you have any questions about your membership status, please contact memberservices@asug.com.
If you have further questions about the Buy 7, Get 8 group discount package, please e-mail us at registration@sapandasug.com.
SAP and ASUG reserves the right to cancel and/or modify this promotion at any time.
BUY 7, GET 8 CANCELLATION AND REFUND POLICY
A US$350 service charge applies to all registration cancellations submitted in writing and received on or before Friday, April 6 at 5:00 PM PDT. A registrant must provide the registration confirmation number and submit a written cancellation request either via e-mail to payments@sapandasug.com or faxed to 413-653-9014. SAP and ASUG will not accept a cancellation request over the telephone.
SAP and ASUG will not issue refunds on cancellations received after Friday, April 6 at 5:00 PM PDT.
Conference no-shows are ineligible for a refund.
Registration cancellations will not automatically update your hotel reservation.
Changes or cancellations to an existing hotel reservation can be made on-line by using the Access My Registration function and selecting "Book/Modify My Hotel". You will need the last name and the reservation number of the hotel reservation to log in – this information can be found on your hotel confirmation e-mail. An automatic response will be sent to the e-mail address on file. Please keep this e-mail for your records.