HOTEL RESERVATIONS
All hotel reservations must be made on-line after completing the on-line registration form. In order to take advantage of the discounted hotel rates, you must be registered for SAPPHIRE NOW and ASUG Annual Conference. The link to book housing is available on the registration acknowledgment page, as well as by re-accessing an existing registration.
Changes or cancellations to an existing hotel reservation can be made on-line by using the Access My Registration function and selecting "Book/Modify My Hotel”. You will need the last name and the reservation number of the hotel reservation to log in – this information can be found on your hotel confirmation e-mail. An automatic response will be sent to the e-mail address on file. Please keep this e-mail for your records.
HOUSING DEPOSIT POLICY
All hotels require a one-night room and tax deposit by credit card to secure a reservation. The credit card on file will be charged shortly after Wednesday, April 25, 2012.
Questions regarding housing should be directed to SAPPHIRE NOW and ASUG Annual Conference housing:
- E-mail: sapandasug@tphousing.com
- Phone: (877) 690-9212
- Int'l phone: +1 (212) 532-1660
- Hours of operation: 9:00 AM - 7:00 PM EST, Monday - Friday
HOUSING RESERVATION DEADLINE
SAP and ASUG hotel blocks fill up quickly so we strongly encourage you to reserve your hotel room early in order to be given the opportunity to book at the conference hotels. Discounted hotel rates, based on hotel availability, will be available until Tuesday, May 1, 2012 OR until the official conference hotel blocks are filled.
HOTEL CHANGES AND CANCELLATIONS
Changes or cancellations to an existing hotel reservation can be made on-line by using the Access My Registration function and selecting "Book/Modify My Hotel”. You will need the last name and the reservation number of the hotel reservation to log in – this information can be found on your hotel confirmation e-mail. An automatic response will be sent to the e-mail address on file. Please keep this e-mail for your records.
After Tuesday, May 1, 2012, please contact your hotel directly for changes and cancellations. For additional assistance or if you have any questions, please contact SAPPHIRE NOW and ASUG Annual Conference housing:
- Email: sapandasug@tphousing.com
- Phone: (877) 690-9212
- Int'l phone: +1 (212) 532-1660
- Hours of operation: 9:00 a.m. - 7:00 p.m. EST, Monday – Friday
All cancellations must be received three days (72 hours) prior to arrival to receive a full refund of the deposit. Refunded credit card deposits will appear on your next credit card statement.
All cancellations made within three days (72 hours) of arrival date will forfeit the deposit. Failure to check in to the hotel on the designated arrival date will also result in a forfeiture of the deposit and the remaining nights of the reservation will be cancelled. SAP and ASUG will not be responsible for any lost deposits
For 2012, SAP and ASUG have partnered with Travel Planners, Inc. to provide housing reservations and customer service for our program.